I've been working in the internet industry for over 10 years, and am lucky enough to have spent the last few years helping my employers make better websites.
I'm currently working full-time for these lovely people in Manchester, England. I've been there since May 2008 and in that time I've worked on dozens of large websites for several household names, and have assembled quite a body of work (some of them have even won awards!).
This website contains what I think are the highlights of that work.
Most recent live project:
The Car People
Currently working on:
Beaverbrooks.co.uk
ChesterZoo.org
DublinBet.com
Skills
Key areas of UX work
Usability
To get the most out of your site we need to understand your audience, define your site around them, and then test the site with that audience. The Usability discipline ensures all [...] More →
Expert Reviews
By checking your site against established best-practice techniques, and by comparing it against other best-of-breed sites (from your industry and from other fields) we gain an understanding [...] More →
Content Audit
This is a process of mapping out the content you already have and matching it to the content you will need as determined by the site plan for a new site. The audit helps to create [...] More →
Competitor Analysis
Done as part of an Expert Review but can also be done in more detail as a separate piece of work, these are ideal for feature-rich sites with a wide range of established competitors [...] More →
Personas
Personas are portraits and profiles of user types, their goals and behaviours distilled into a number of archetypes and are the starting point for identifying the customer experience [...] More →
Scenarios
Understanding a user’s goals in the context of their persona gets us thinking about how your site fits the lives of real people. Scenarios help us to see potential problems and opportunities [...] More →
User Journeys
How do users move through your site, or through a process within your site? (e.g.: registration, checkout) How can we improve these flows to make journeys clearer and simpler? Understanding [...] More →
Site Maps
The site map is traditionally one of the core deliverables of any site design project. It defines the overall structure for your site. They are used by stake-holders, designers and [...] More →
Process Flows
Similar to User Journeys but the emphasis here is on a complete picture of the information flow through the system rather than just focusing on the user's journey. More →
Wireframes
Frequently these wireframes are also developed into interactive "prototype" pages which can trigger emotional engagement in stake-holders by showing how a site will look and feel, [...] More →
Interaction Design
It doesn’t matter how pretty something may look if you cannot work with it, it does not respond how you thought it would, or you don’t understand why it just did what it did. Whether [...] More →
Clients
A selection of case studies
